Customers rights road shoes have a difficult color
By: lili smith
Submitted: 2010-11-04 21:12:27 | Word Count: 615
Difficult to accept customers with color shoes
Wang readers to buy a pair of nike air max 90 boots, wearing these shoes the color that much, it is difficult to accept. After negotiations with the counter, counter charge actually say a few good words for a salesperson sent her away. After several representations by the manufacturer "identify" the then perceived color difference, but normal, she could not accept this expert. In desperation, Wang complained to the newspaper readers of this hotline, that since there is significant difference, how can that affect the appearance is normal, why after-sales service of goods to consumers for the cost of such a pair of shoes much energy and trouble.
Easy to overlook the problem
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Recently, Wang presented to reporters in Shanghai Super Brand Mall, Royal Thai Development Co., Ltd. Laguna invoices and Footwear (Shenzhen) Co., Ltd. a service registration form, document comments on the deal is: feet have color, identify whether the quality problems. According to Wang, last year September 3 Super Brand Mall in Lujiazui, the second floor of the United States Court Belle shoes purchased a pair of counter dark brown boots, the price is 399 yuan, the mall lights sake, when she Zhigu Hop styles there is no foot two-color look issues such as shoes, the salesperson has not made it clear that there is the shoe color and fabric features. The weather was not the boots of the season, Wang brought home after the boot was placed at home.
Speakerphone exposed the truth
A month later, the weather was appropriate to wear air max 90 boots, and she wore to work, co-workers who saw that, they tell her how you color these shoes so much, Wang This embarrassed. The fabric was originally stitching shoes, single shoes, stitching it when the skin has color, but Neither shoe's color is too obvious. So he called the counter, the salesperson brought the shoes to see her, after her shoes to the counter, the salesperson has said has crossed, you can not deal with. Wang asked for person in charge of dealing with the salesperson called the manager on the phone, store salesperson on the phone to say a few nice things, let Wang take back anything nice out. Unfortunately, the salesperson and the manager of some dialogue is conducted in the hands-free phone, all so that Wang heard this, it makes her even more than taste.
Commitment to return
Related to this reporter contact with the Super Brand Mall, the Shenzhen Belle Group Head of Service explained to reporters on the phone, this is the use of waxing skin shoes fabric is processed through a special leather hard materials , waxing, skin on skin color in the same piece will have a little bit of color, QC manufacturing enterprises that do not affect quality, no problem. Unfortunately, the characteristics of this fabric is not clear at the time of sale to inform consumers, consumers in the purchase Zhigu style, color tend to be overlooked. But this eventually caused the manager's attention, commitment to Wang since the degree of color difference for this pair of nike air max boots 90 can not accept and will coordinate with Shanghai, to returns processing. And is willing to further standardize the service, to comply with the provisions of around three bags of shoes, safeguard the credibility of the product.
