By: Jerry Rogers
Submitted: 2010-09-07 16:48:34 | Word Count: 602
For customers of digital cable services who are experiencing temporary issues with their cable service such as a blank screen, static or snow-white screen, there is sound but no picture or vice versa, there are a few things you can test out initially previous to calling your local cable supplier. You don’t need to be an experienced techie to do simple troubleshooting and hopefully resolve your own dilemma.
For starters the very first thing you ought to try if you have been enduring difficulties with your cable television service is to test your cable television box. You want to be sure it is securely plugged into the outlet. I can attest that most people never glimpse behind the tv to confirm if the cable box is plugged in. Many times the reason for this is because there is a tight space behind the tv and the average person cannot reach nor see behind if the cable box is plugged in. This is just a simple fact. Isn’t it extremely awkward when you call your local cable source and speak with their customer service department and they provide you the same advice and to figure out the plug is not in the outlet? Do yourself a favor and check before making the call.
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Another simple fix to cable problems is possibly the tv is on the wrong channel. Many tv’s which utilize cable television boxes are set on channel 3 or four although if someone takes the remote or by accident sits on it and the tv channel gets changed then that may cause some problems like a blank screen, sound with no movie, and more. Be sure to check that the cable channel is fixed on the right channel preferably channel 3 or 4 for the cable services to work.
Inspect to make certain all the cables running from the cable television box to the tv, the vcr to the cable television box, the video game system to the television, and other like scenarios are securely connected to their locations. If you can maneuver behind your television check to see if there are any connections loose. If they are then simply tighten them. After being sure they are tight you next want to make certain they are attached in the right places. Many times in a family there is maybe one person that is fully knowledgeable about where each cable connection goes. If you are not that person then get with the person that is sure.
Once you have checked all of your connections and you’re positive they are tight fitting and right the next step you can undertake is turning off your cable box which will include unplugging it and after that doing a restart. From prior knowledge cable techs will inform you to keep the cable box off for roughly 10 seconds. Plug the cable box back in the outlet and turn it on. Many times those simple steps will help fix the problem you were having but if they don’t then do start over from the beginning and try it all again. These easy steps are worth the attempt and will save you a lengthy wait time on the telephone as you are looking to converse to customer service.
