By: Eric Dunbar
Submitted: 2010-08-27 16:24:41 | Word Count: 587
Establishing a good relationship in the work setting is a major factor in achieving correct business etiquette. The work surroundings should be comfortable and friendly, dominated by a professional attitude that motivates employees and business owners to maintain an attitude of professionalism—one that allows for excellent job performance.
Original impressions go a long way and how you represent yourself carries a lot of weight in every aspect of your professional life. Your customer or client will always remember their first impression of you and your workplace. The way you conduct yourself will influence your success on the job or your business. Showing courtesy to others will create long lasting encouraging relationships.
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The best way to set the tone for a congenial work atmosphere is to maintain a friendly attitude at all times and an upbeat tone when speaking on the telephone, intercom or when speaking to a customer or client one-on-one.
Do your very best to pick up the telephone on the first ring. This type of attitude will add credibility to your company and others will translate that your company is primarily concerned with rendering good customer service to all of its customers.
Be prompt at all times and pay close attention to the company’s dress regulations, being attired in an appropriate fashion, so you will make a good and lasting first impression.
Never should you become too engaged with your own personal feelings or emotions in the workplace. When answering a colleague be careful to observe courtesy, and never engage in adversarial debates or exchange insults with a co-worker. If you must reply to malicious conduct from a colleague, keep your poise and continue to act in a professional manner.
When communicating with others pay special notice to conflicting viewpoints and only interject your views with positive comments. Always show politeness by waiting for others to complete their opinion before you offer your own ideas and recommendations.
If you have to attend a meeting or conference visit the restroom prior to the meeting or conference to avoid likely disruptions. If you must to cough, sneeze or blow your nose, be discrete and do your best not to be distracting. If necessary find an appropriate moment and excuse yourself from the meeting.
Keep in mind that the requests of your customer or client are first priority and always remember that the customer or client is the reason that you are there.
When meeting with a client you should make it a point to arrive promptly. It is better to get there early and wait for the client as opposed to having your client wait for you. Be attired in a professional manner—one that is suitable for the occasion.
Your desk is also a expression of you. There must not be foodstuff or drink on your desk during a meeting with a client. A disorderly desk to you might say that you’re just busy, but to your client it says that you’re unorganized.
By following these easy to put into practice guidelines you will be sure to leave your business associates with a first-class and lasting impression.
Author Resource:-
Eric Dunbar is the owner and editor of Golden Entrepreneur, where you will find online business tips, articles and great software tools to grow your online business. Eric Dunbar is also the author of THE FACE OF A DEMON, referred to by many as “The Recovering Addict’s Handbook”, and editor of X-JOURNAL Blog
