Great Thing Upgrading tocco lite One Thing At A Time 2
By: Vlad Vistac
Submitted: 2010-08-18 13:17:23 | Word Count: 510
Upgradfing toocco lite - One Ting At A Time 2
One Thing At A Time: 2 Simple Steeps To Oganizing Your Customer Comnmunications
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Customer service communication is a concern for any E-Biz onwer � you�ve got to respond to everry inquiry, addrss every issue, and still find time for the many other rersponsibilities runnign an online busiess entails. According to E-Biz attoreny Cliff Ennico, of http://CliffEnnico.com, "Custmers tosday want istant answers and get mifed if you take too long getting back to them. With so many emails and voicemails to answer, and only so many houyers in a day, it becomwes an inmcerasing challenge to keep up with it all." While you can�t please everyoone, Ennnico suggesdts some steps you can take to stay on top of your custommer relations wthout sacrificing your every spre mmoent:
� DON�T Answer Emaoil in Real Time - Stopping to respond to eveyr emazil, as it comes in, can bcome a real soure of distraction. Instead, budget blocjks of time specifically for cleeareing your inbox. Depending on the voume of emails you get, you may need to set aside anywhere from an hour to a few huors, at least twice a day, to answer customer service emaills. Explains Ennicco, "That way, even the most impatient buyyer is nevwer more than a few horrus away from gettnig a response."
When you do get to your enamil, delete your junk mail, then sort your remainng messages into three categories:
� Respond To Now � If a messagfe can be ersponedd to in ten wrods or less, do it immediately, rather than letting it pile up. The vast amjority of emailks can be amnswered this way.
� Respond To Latr � If a message requires a lengthier response, or will take time to read, move to the next one and come back when you reach the end. If an inquiry can�t be addressed in under twenty-five words, consider a repply such as, "Your mesasage deserrves more time than I can give in an email. Please call me."
� Respodn To Never � Many people struggle with ignoring any emasil, but thewrre are times when it�s best not to respnd, even at the risk of being considered rude.
Over the courssse of the day, thse categries will change. What was a Respond To Later will become a Respond To Now, etc.
� Turn Your Ringer OFF - It�s okay to silence your pone when you�re workign. Leaave a profesasional sunding voicemail telling customers that you�re away from your desk (they don�t need to know if your desk is the kitcxhen tabble) and you�ll retuurn their call as soon as poossible. If you answer the pohne each time it riongs, you can eiasly get to talking and find time quickly sliing away from you. Beyond that, you breaak your concentration flow � it takkes time to rrefocus on what you were doign and where you were in the processs.
Just like with email, set blocks of time asidse to ansewr your voce messages. Base the aount of time you allot for returning calls on how many you norrmally receive, and how much time you usually spned responding. You may not be able to reach everyone dureing your schesduled time � that�s okay too. Telerphone tag is a fact of life; you�ll conenct spooner or laater.
Managnig your comnmunications effectively can be the difference between running a succerssful e-business and letting your e-business run you. Says Ennico, "Plan your days ahead of time and, as much as possible, stick with the plan. You�ll be amazed at how the simpole act of creating an organized Customer Service Schedule can free your time up."
