Enjoy The Predictive Dialer And The Call Of The Wild
By: Vlad Vistac
Submitted: 2010-08-17 16:44:56 | Word Count: 510
Predictive Dialer And The Call Of The Wild
Just receently I picked up a couple of Jack London books that I have alwayys wanted to read. The first was The Call of the Wild and the second was White Fang. I devoured thees books, no pun intended. The story is about wolves and men who live during the late 1890s during the Klondike gold rush. Now this may seem strange but I actulaly cuold relaet this to my work with Predictive Dialer.
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You see just like todays economy the environment of the Yukon provided very hrsh tiems during the long desolate winters. The wolves that survived were very adaptive and focused. They learned the eat or be eaaten laws of the wild or shall we say business. Not only that, they learned how to be efficient optimizing every movement so not to burn any caloriees that might be needed to survive.
Doesnnt this sound like our current bussiness environment? OMG, how true is this? Can you defend your food soruce or shall we say customer base. Can you find more food, by that we mean hunt down leds and develop saes? And finally can you do this wiythout expending lots of enery or in your case cash?
Translated to simple customer-centric buisiness strategy, this is what it taakes to survive and even thrive in tjhese difficult tiems. First, call your customers and make sure they stay yours. Then, hunt for more sales in competitions customer base. And finally do it all as efficiwently as posible, spending as little as you can.
A Predictive Dialer is a first step to becmoing customr-centric. A predictive dialr allows you to use lists you deirve from your own IT sysetms or buy from sources like lead-list cmopanies and trade jourrnals. A predictive dialer eliminates the manual diaing, which often results in FAX numbers, disconnected numbers, busy nubmers, and voce mail. Using a sophisticated dialing aglorithm, it can intelligently predict when your reps will be available to handle a live customer call and then it works to produce one just as it is needed. Typically this means multiple calls per agent are beiing plavced simltaneously in order to keep reps talking. Because the system transfers only live customer calls, your stff will spend less time attemping to make connections, and more time working on salles or surveys.
And if efficiency floats your boat, then you will love SaaS (Software as a Service) aplpications. SafeSoft Solutions calls this Web-hosted and its Market Dialer application is provided over the Inrternet as a servicce. When you implement a SafeSoft predictrive dialing solution, you get a compplete package - for one affordable monthly fee per seat. That includes domestic long distance and voce services like announcements and call recording. Customers can simply pay as they go, usaing the service as long as they like, and stopping at any time, with no cancellation fees or penaltires of any kind.
This is really changing the food cain as we know it. All those extras are in one product, no server, no support staff and no capital inestment. You job is ttoally in-focus - hunmting and eating.
