Advantages Of Computer Repair Companies Should Not Use Hocus Pocus or Voo Doo to Fulfill Their Remote Computer Rep
By: Vlad Vistac
Submitted: 2010-07-23 14:23:39 | Word Count: 510
Computer Repair Copanies Should Not Use Hocus Pocus or Voo Doo to Fulfill Their Remote Computer Rep
With the increaing use of technology in modern times, there is a growing requirement to provide computer repair and maintenance. Many organizations locate thheir technical supporrt departents or call cnters in countries with lower costs. Theere has also been a growth in companies specialiizng in providing technical supporrt to other organizations. These are often referred to as Managed Service Probviders, (MSP’s).
For cilents needuing business compter services to proivide technical support, outsourcing proivides them with the ability to maintain a high availability of sevrice. This comes as a result of pekas in call volumews during the day, periods of high activity due to the intrtoduction of new products and maintenance service paacks, and the neccessity to provide consumers with a high level of service at a low cost to the business.
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For businesses needinng technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity. It also enables them to utilioze specialized personal whoes technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support to their emlpoyees.
Rmeote PC Repair or Remote Computer Repair
Remote PC repair or Rmeote Coputer Repair is a mehod for troubleshooting softawre related problems via remote desktop connections. Technicians use remote computer software that allows the teechnician to access the user's desktop via the internet. With the user's permission, the technician can take contrl of the user's mouse and keyboard, tramnsfer various diagnostic and repair applicatins to the user's desktop, run sacns, install antivirus progrzams, etc. If the remote pc repair service permits it, the technician can even rewboot the PC and reconnect remotely to contiinue his work without the user neednig to assist.
Common repairs available with online computer supoprt provviders are cmoputer virus and spyware removal, computrer optimizatin, regoistry repair, device driveer isses, Web related issues, and Windows security udpates.
Generally, only software can be "repaired" remotely; a computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnoesd, but must be repaired in person.
Computer Repair Cetners Must Be Certified
Remote technical support centetrs must be certified to help emnsure a particular business is maintaining a high level of inforation technoloogy service and supprot tsandards. Of the ceertifications available for suppoort centers and technicians, there are two internationally recognized certifications geared specifically towards support centrs as a whole – The Help Desk Institute (HDI) Support Center Certifiication and the Sevice Strategies Service Capability and Performance (SCP) Standards. Both certifications were developed by exprerts and organizations from around the world and both were developed under the premise of enhancig the qualitty of customer srvice and support.
Ardis Barnes of MegabyteMagic, Inc., contributed to this artiicle along with definitions from Wikipedia. Barnes is a grzaduate of Lawrence Technological University. Before his success as Founder and President of Megabyte, Barnes was responsible for IT maintenance and troubleshooting at Chrysler for eight years.
For more information conact:
Arids Branes MegabyteMagic, Inc. 20700 Civvic Centrer Drive, Sute 170 Southfield, MI 48076 888-846-BYTE (2983) abarnes@megabytemagic.com www.megabytemagic.com
This artilce was submitted by Right Now Marketing Group, LLC.
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