Service-now.com tutorials, tips, and scripts at Servicenowguru.com
By: Julia Aidan
Submitted: 2010-05-07 22:21:16 | Word Count: 557
Today, shortage of proper technical resources, greater employee earnings and limited budgets are major problems faced in help desk operations. The essence of any effective technology solution is dependant on how perfectly people realize its potential and how immediately they can come up to speed. For this reason, an efficient and effective service desk technology is most essential so as to get high returns on your technology investment. Normally, help desk reacts and immediately responds to incoming calls. As the number of calls increases, help desk becomes comparatively costlier to function perfectly. This in turn puts strain on your budget in long run thereby eroding the revenue from technology. Thus, Service-now.com has taken a step further and has gone beyond technical support to provide people support. The efficient team is flexible enough to take a hands-on, results oriented technique to constantly improve the service level, maintaining lower costs and improving the technical staff to concentrate on core IT projects.
With the Service-now.com platform, you and your service desk can become more:
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- Proactive: The practical approach enables the company to gain customer satisfaction instantly. At Servuce-now.com, the basic need to the user community is identified, they report immediately on the rising requirements and trends thereby providing the mission-critical information so that you can respond immediately and carry out perfect actions at right place.
- Cost effective: Service-now.com offers a wide range of service desk alternatives so that you can fulfill your desired company objective without investing a huge amount on support and technical infrastructure. Thus, there is proper leverage of current investments and reduced risks offering immediate benefits. They control technology and automation to provide consistent and expected low-cost structure.
- Efficient: The experienced team at Service-now.com is well qualified to offer service desk technology solutions to their clients. They have several years of experience in this field and this further improves the customer satisfaction.
Service-now.com offers an easy and powerful technique to handle all your tasks most efficiently. Graphical work flow, for instance, is a great way to design any management process in your organization. You are free to cancel or change the request whenever you want during the process. Moreover, if you want to get data in your system, Service-now.com offers several effective ways to get this done successfully. For instance, import set functionality helps to pull in data in from any server FTP, attachments, JDBC data sources and more. Currently, you need the report to be emailed to your system on regular basis, but there is a better way than this. Scheduled Data Extract update set has be developed that enables all the users to get reports, table views, tables to be sent to some directory on scheduled basis. Thus, this makes all your task quite easier!
Servicenowguru.com focuses on the requirements of service-now developers, consultants and administrators. They help you attain knowledge about how you can benefit from your own Service-now.com environment. This website and its contents are designed by Mark Stanger who has worked in IT industry from past eight years and in Service-now for almost three years. He is the senior consultant on qualified service panel and has successfully worked on several successful operations using every feature of the Service-now platform.
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Enter a new world of technology at service-now the best service desk technology at servicenowguru.com
